We only deliver to Australian residential addresses. We cannot deliver to PO boxes or Parcel Lockers because they’re too small to accept the items we sell. Delivery is to the ground floor of the shipping address; if the delivery is in a multi-story building the delivery company will not travel past the ground floor front door.
Our goods are delivered by a specialist freight carrier who may require a signature upon delivery.
Where possible we prefer to deliver items using the supplier or manufacturer’s original packaging to reduce any waste caused by re-packaging.
Dispatch Time
Once your order is placed, we will do our best to get it to you as fast as we can. Your order will be picked up and dispatched within 24-72 hrs (on a business day) unless of course, you are shopping on a Friday or weekend, in which case we will have it out by Monday afternoon.
This is for in-stock products. While we endeavour to keep stock level up to date, there may be a system delay in updating stock quantity. Refer to the Availability & Back Order (or Pre-Order) section in these terms and conditions for more details.
Delivery Time
Normal delivery time is within fifteen (15) business days of the date you place your order. Delivery times may be greater than 15 business days for regional and remote areas by the shipping company. In such a case, we will try to notify you as soon as we can.
Delivery Cost
If the shipping cost is not available at the checkout, your address and postcode may be outside of our shipping company’s coverage. Please contact us for assistance.
You agree to pay any shipping and handling charges presented to you at the time you make a purchase, and any additional costs including but not limited to redelivery, return to the sender, tailgate truck upgrade, shipping address redirect.
If delivery of an order will result in unacceptably high freight charges to us by the delivery service providers, we reserve the right to contact you to request further shipping fees or to cancel an order prior to dispatch. If we cancel your order in these circumstances, we will issue a refund of the product with a deduction of an administration fee which is 5% of the total order or $10 (depending on which amount is more).
Authority to Leave
There is no Authority to Leave service option for large or high-value items. If there is no one available to receive the order, the courier may leave a card at the address or we will email you. You will need to contact the delivery company to arrange for redelivery with any extra fee (covered by you) or arrange to collect.
Delay
Delays can occur beyond our control, such as during Christmas, Easter and public holidays. Except as required by law, neither we nor our service providers shall be liable to you, or any other third party, for any loss, damage, cost or expense arising directly or indirectly from the delay in delivering the goods to you or delay in picking up the goods at the store/depot.
Delivery Information
You need to verify your information before placing your order, especially your contact number and delivery address. If the information provided is incorrect and therefore the package is returned, you will be billed for the additional shipping charges and any applicable charges in order for your delivery to reach you.
If we and our delivery partner have been unable to deliver your order due to your error or fault, we reserve the right to cancel your order. In these circumstances, we will refund you the price of your order, less the delivery and handling fees incurred by us. If the product’s condition became unsaleable upon return, we cannot provide a refund for the order.
Free Shipping
If a shipping promotion is offered, it will only apply to selected products and to specific metro locations within Sydney, Melbourne, Brisbane, and Adelaide.
Tasmania, Northern Territory, and Western Australia are excluded from all shipping promotions.
